Customer Service Representative, Billing Avita Health System


Crestline, Ohio


Medical Office


Avita Health System currently operates three major healthcare facilities and 31 clinic locations throughout North Central Ohio. Within the last three years, the system has tripled in size branching out into ten communities throughout the region. There are over 1,800 employees and 110 employed member multispecialty group of physicians and advanced practitioners that provide these communities with optimal, high-quality healthcare. In 2015, Avita has received a national award, placing them in the top 10 percent nationally in customer service.

Avita Health System continues to grow, and with our expansion we have various open positions in our Bucyrus, Galion and Ontario locations.

We are currently accepting resumes & applications for the following position, located at our Crestline, Ohio location:

Customer Service Representative

Job Summary: Provides exquisite customer service to Avita Health System patients and families by promptly, professionally and accurately, responding to patient and payer inquiries and requests.

Full-Time (80 hours)


1st shift

Crestline, Ohio


  • Fully knowledgeable of and conducts all activities in accordance with regulatory compliance requirements, including but not limited to HIPAA rules and regulations, Medicare Secondary Payer Screening requirements, and billing and coding compliance rules and regulations.
  • Knowledge and understanding of managed care payer rules.
  • Strong oral and written communication skills.
  • Projects a mature, compassionate, customer-focused attitude and professional demeanor while dealing with patients, families, other external customers and vendors, coworkers, and other internal customers.
  • Strong computer skills, including but not limited to hospital billing software, Microsoft Word and Excel.
  • Excellent organization and time management skills, and the ability to effectively establish priorities.


  • High school graduate or equivalent.
  • AAHAM or HFMA certification, or active pursuit of certification.
  • Previous hospital billing experience and demonstrated knowledge of third-party billing procedures and claim review and analysis strongly preferred.
  • At least one year of Customer Service experience.

Job Type: Full-time


  • customer service: 1 year (Preferred)
  • previous hospital billing: 1 year (Preferred)
  • billing and coding compliance rules and regulations: 1 year (Required)


  • AAHAM or HFMA (or active pursuit) (Preferred)

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