Customer Service Representative - Loudonville- job post Park National Bank

https://www.indeed.com/jobs?q&l=Mansfield%2C%20OH&sort=date&fromage=1&start=20&vjk=1cd6317dae28420a

Location

Loudonville, Ohio

Program

General

Qualifications

• Answer questions regarding Bank services and perform a variety of account maintenance
• Serve as source of information and guidance to Teller staff
• Cross sell services and perform related clerical functions as required
• Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.
• Review, complete and assist customers with basic lending applications including consumer loans and personal loans
• Process wire transfers within designated authority
• Process Élan Visa credit applications and Checkline applications
• Assist or refer customers with any questions or problems as they arise
• Respond to customers with inquiries and transaction requests made by the phone, mail and website
• Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed
• Assist with teller line coverage as staffing levels demand
• Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Service Excellence standards
• Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues
• Other duties as assigned

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

• Thorough understanding of Bank products and services
• Familiarity with Bank and branch functions, policies and procedures
• Strong oral and/or written communication skills
• Well organized
• Ability to maintain an effective workflow
• Able to work well under pressure and in a fast paced environment
• Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

EDUCATION AND EXPERIENCE

• Must possess High School Diploma or equivalent
• Two or more years teller experience preferred
• Thorough understanding of Park National Bank guidelines, policies, and procedures

SCHEDULE

Office hours are Monday through Thursday through Thursday 8am to 5pm, Friday 8am to 5:30pm, and Saturday 8am to 12pm. This position is hourly and full-time. The average number of Saturdays per month is 2. Additional Saturdays may be needed throughout the year. Periodic overtime may be required.