Customer Service Representative - Loudonville- job post Park National Bank

https://www.indeed.com/jobs?q&l=Mansfield%2C%20OH&sort=date&fromage=1&start=20&vjk=1cd6317dae28420a

Location

Loudonville, Ohio

Program

General

Qualifications

  • Answer questions regarding Bank services and perform a variety of account maintenance
  • Serve as source of information and guidance to Teller staff
  • Cross sell services and perform related clerical functions as required
  • Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.
  • Review, complete and assist customers with basic lending applications including consumer loans and personal loans
  • Process wire transfers within designated authority
  • Process Élan Visa credit applications and Checkline applications
  • Assist or refer customers with any questions or problems as they arise
  • Respond to customers with inquiries and transaction requests made by the phone, mail and website
  • Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed
  • Assist with teller line coverage as staffing levels demand
  • Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Service Excellence standards
  • Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues
  • Other duties as assigned

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Thorough understanding of Bank products and services
  • Familiarity with Bank and branch functions, policies and procedures
  • Strong oral and/or written communication skills
  • Well organized
  • Ability to maintain an effective workflow
  • Able to work well under pressure and in a fast paced environment
  • Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

EDUCATION AND EXPERIENCE

  • Must possess High School Diploma or equivalent
  • Two or more years teller experience preferred
  • Thorough understanding of Park National Bank guidelines, policies, and procedures

SCHEDULE

Office hours are Monday through Thursday through Thursday 8am to 5pm, Friday 8am to 5:30pm, and Saturday 8am to 12pm. This position is hourly and full-time. The average number of Saturdays per month is 2. Additional Saturdays may be needed throughout the year. Periodic overtime may be required.


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