Customer Service Support Rep - Inbound ( Part Time) LabCorp

Location

Dublin, Ohio

Program

Medical Office

Qualifications

Would you like to be a part of a team that plays a critical role in providing quality patient care and improving lives? Come join us at LabCorp!

LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.

The North Central Division of LabCorp Diagnostics services patients and clients throughout a 9 state region, providing over 4,700 comprehensive diagnostic testing options. Come grow with us!

Candidate must possess knowledge of medical terminology used in a clinical lab setting. Prior experience in a high volume call center strongly preferred.

As a Customer Service Support Representative, you will serve as a liaison between the laboratory and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Customer Service Support Representative performs a wide variety of administrative/clerical duties. This is a high volume call center environment; taking or making 100+ calls per day.

Responsibilities of the Customer Service Support Rep:

  • Use your medical experience and knowledge to respond to customer inquiries and problems
  • Research complex issues and questions using multiple databases
  • Ability to work with internal and external resources to deliver expedited problem resolution
  • Provide education and status on customer requests
  • Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
  • Demonstrated ability to listen, collect data, prioritize requests and manage conflict
  • Follow procedures and departmental processes

Requirements

License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

Shift

1

Schedule

Monday-Friday, 10:00am to 2:00pm

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