Front Office Assistant Qualderm Partners LLC -

The Front Office Assistant serves patients and visitors by answering phones, assisting patients with registration and intake, and scheduling appointments. This position is supervised by the Practice Administrator.


  • Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
  • Notes patient arrival in Practice Management System.
  • Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
  • Prepares necessary patient paperwork prior to patient’s appointment.
  • Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
  • Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
  • Helps patients in distress by responding to emergencies.
  • Reviews Practice Management System (Nextech) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System.
  • Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
  • Responsible for keeping the reception area clean and organized.
  • Obtains revenue by recording and updating financial information; recording and collecting patient copays and/or balances at check in/out.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures, and reports changes as needed.
  • Contributes to team effort by accomplishing related results, as needed.
  • Routinely demonstrates superior customer service skills.
  • Answers the telephone in a timely and polite manner.
  • Communicates with patients, visitors, providers and team members in a courteous, professional, cooperative and mature manner.
  • Treats staff, physicians, visitors and patients with dignity and respect.
  • Adheres to Code of Conduct and Mission & Value Statement.
  • Participates in special projects as needed.


Mansfield, OH


Medical Office



  • High school graduate or GED.
  • One year medical experience working in a physician’s office, preferably front office, or equivalent combination of training and experience preferred.


  • 40 hours a week unless part-time.
  • Office Hours - Monday - Thursday 7:30am-5:00pm with a rotating Friday schedule.
  • Work at other jobs or office locations, as required.
  • Night or weekend work required dependent on position.
  • Occasional travel may be required.

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