Front Office Assistant Qualderm Partners LLC -

The Front Office Assistant serves patients and visitors by answering phones, assisting patients with registration and intake, and scheduling appointments. This position is supervised by the Practice Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
  • Notes patient arrival in Practice Management System.
  • Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
  • Prepares necessary patient paperwork prior to patient’s appointment.
  • Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
  • Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
  • Helps patients in distress by responding to emergencies.
  • Reviews Practice Management System (Nextech) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System.
  • Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
  • Responsible for keeping the reception area clean and organized.
  • Obtains revenue by recording and updating financial information; recording and collecting patient copays and/or balances at check in/out.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures, and reports changes as needed.
  • Contributes to team effort by accomplishing related results, as needed.
  • Routinely demonstrates superior customer service skills.
  • Answers the telephone in a timely and polite manner.
  • Communicates with patients, visitors, providers and team members in a courteous, professional, cooperative and mature manner.
  • Treats staff, physicians, visitors and patients with dignity and respect.
  • Adheres to Code of Conduct and Mission & Value Statement.
  • Participates in special projects as needed.

Location

Mansfield, OH

Program

Medical Office

Qualifications

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • High school graduate or GED.
  • One year medical experience working in a physician’s office, preferably front office, or equivalent combination of training and experience preferred.

ADDITIONAL NOTES:

  • 40 hours a week unless part-time.
  • Office Hours - Monday - Thursday 7:30am-5:00pm with a rotating Friday schedule.
  • Work at other jobs or office locations, as required.
  • Night or weekend work required dependent on position.
  • Occasional travel may be required.

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27 Ryan Road
Shelby, Ohio, 44875

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