Internet Sales Manager Mansfield Motor Group -


Mansfield, OH




  • Build relationships & create customers for life. Assist them in selecting a vehicle by asking appropriate questions to understand the buyers’ needs and wants while listening carefully to their responses. Build relationships via phone and e-mail.
  • Work Internet inquiries from start to finish
  • Strong and timely follow up skills for all electronic leads using problem solving, customer service and communication skills to excite potential buyers. Manage leads in the CRM database, follow up both short term and long term.
  • Excellent telephone skills
  • Primary goals are to discover needs of potential buyers and scheduling of appointments
  • Learn to overcome objections and thrive in sales situations
  • Targeted outbound phone calls to leads and prospects that have engaged with MMG previously
  • Champion for quality website content and accuracy
  • Participates in on-going training, attends meetings as requested
  • Assists with special projects as requested and performs additional duties as requested
  • Direct report to the General Manager regarding objectives, planned activities, reviews, and analyses.
  • Bring your ‘A game’ & positive attitude with you every day
  • Ready to hit the ground running on learning product lineup
  • Fantastic communication skills with customers including verbal and written
  • Professional, well-groomed personal appearance.
  • Excellent computer skills
  • Basic understanding of electronic marketing
  • Decisiveness and good judgement, problem solving and analytical skills
  • Oversee daily BDC department operations
  • Recruit and train BDC staff
  • Understand buying profiles and patterns of typical telephone prospects
  • Run daily/weekly/monthly reports and track results
  • Prepare individual “call results reports” for BDC staff
  • Record and listen to customer calls
  • Train BDC staff by reviewing recorded/live calls and outcomes
  • Determine which customers to contact based on current marketing initiatives
  • Review performance and develop staff
  • Interface with other department heads
  • Participate in dealership management meetings


  • Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
  • The ability to manage high call volumes, internet leads and call lists simultaneously
  • Overall knowledge of automotive sales and service department operations
  • Strong organizational skills and leadership abilities
  • Familiarity with dealership CRM and DMS systems

Job Type: Full-time

Supplemental Pay:

  • Bonus pay
  • Commission pay


  • High school or equivalent (Preferred)


  • Sales Experience: 1 year (Required)
  • Customer Service: 1 year (Preferred)


  • Driver's License (Preferred)

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