Office/ Secretary/ Receptionist
Full Job Description
AlerStallings of Ohio is looking to hire a full-time Regional Client Administrator to work at our Mansfield office and provide support for our surrounding offices in the Central East Ohio region. Do you just love talking to clients all day while keeping an office running smoothly? Are you interested in learning more about Elder Care Law? Are you an office professional who is up for a challenge and ready to work hard in a fast-paced environment? Are you looking for an innovative company where there is an opportunity for growth? If so, please read on!
This position starts at $40,000 per year depending on experience. We also offer a robust benefits package which includes medical, dental, vision, FSA plans, a 401(k) plan, profit sharing, and paid time off (PTO). We are closed for one week at Christmas and one week over the 4th of July for which employees are paid on top of their individual PTO! If this sounds like the opportunity you've been looking for, apply now!
We are the largest elder law firm in the state of Ohio. We focus solely on asset protection, estate planning, and elder care law. Our clients pay one fee upfront and they receive unlimited calls, emails, and meetings for their lifetime. We also have them come in for an annual review, ensuring that their plans stay up-to-date. Since our founding in 2010, we've grown to 12 offices. And, we've been recognized as one of the fastest growing companies in the Fast 50 of Ohio and, nationally, in the Inc. 5000.
Our success is a direct result of the caliber of employees we recruit AND our unique business model. We value each of our employees and their input. We are supportive, not only to our clients but to each other. We work together to make things happen. We foster a work culture where employees are generous with their time and knowledge and are willing to coach and mentor each other. And, as a law firm, we provide monthly trainings for all employees! Our motto is: You go. We go. Together.
A DAY IN THE LIFE AS OUR REGIONAL CLIENT ADMINISTRATOR
As a Regional Client Administrator, you are the quarterback for our regional team who helps keep everything on track and running smoothly! You are the first point-of-contact controlling all incoming and outgoing client communication both on the phones and when families enter our office space. Your excellent organizational skills keep you and your teammates on the ball. You are also on the front line when it comes to interacting with clients and internal team members, using your excellent communication and interpersonal skills to ensure that their needs are met.
You always greet prospects and clients with a welcoming smile. Whether answering phones, scheduling client meetings, or prepping the attorneys for meetings, your warm demeanor comes through in all your interactions. You put your attention to detail and ability to prioritize tasks effectively to good use as you manage all of your region's attorney and staff calendars, take and relay messages, and coordinate all regional mail and deposits. And, you never forget to feed the fish!
QUALIFICATIONS FOR A REGIONAL CLIENT ADMINISTRATOR
2 years of experience in office administration or receptionist duties
Excellent level of proficiency with Microsoft Office
Familiarity with CRM systems
Excellent grammar, spelling, writing, and proofreading skills
Organizational and multitasking skills
A true passion for helping seniors
Must be Notary Public or willing to obtain Notary Commission after hire
Law office experience is preferred but not necessarily required. Are you self-motivated and able to work productively with minimal supervision? Are you an enthusiastic problem solver with a positive attitude? Do you work well in a team environment? Are you reliable? Are you efficient and detail oriented? Are you flexible and resilient in an ever-evolving atmosphere? If so, then you might just be perfect for this position!
Work hours are 9:00 am - 5:30 pm with a 30-minute lunch. Must be available to work occasional evening hours to support our educational workshops, as needed. We also pay overtime.