Primary contact for customers assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
Extensive knowledge of account requirements and special situations; the ability to get results for customers.
Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc…
Handle exceptions, substitutions, allocations and other special problems
Gain specialized technical knowledge about Buckeye’s products and applications.
Present and maintain knowledge of all aspects and options available within GUI and apply it accordingly to each opportunity
Maintain knowledge of and utilize vendor portals
Gather and provide information to sales and management team
Work cooperatively with other Buckeye associates; be a Team player. Offer assistance when requested/required.
Present Buckeye professionally and competently in all situations adhering to OTC’s mission statement and core values.
EDUCATION and/or EXPERIENCE
Associate Degree or equivalent from two-year College or; or two (2) years related experience preferred.
Experience and knowledge of pump, rotating equipment and/or valve automation.
Excellent customer relation skills
Excellent verbal and written communication skills
Good problem solving skills.
Good mechanical aptitude.
A commitment to "doing it right the first time."
High school diploma with technical background and coursework and/or two year technical school enrollment or certificate, or related job experience; and/or equivalent combination of education and experience.
Buckeye Pumps is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.