Teller, Park National Bank


Ontario, OH




Teller - Ontario Office- job post

Ontario, OH



  • Ensure customers are promptly and professionally served and meet branch objectives by effectively cross-selling financial products and services
  • Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, initiating credit card applications, assisting customers with account questions and processing general deposit transactions
  • Complete ongoing product knowledge, financial services and sales-oriented training to sustain broad base of product, service and sales knowledge
  • Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues
  • Protect bank assets by adhering to all processes, policies and procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity
  • Cross train in various branch operation functions, such as ATM balancing, cash item resolution activity, teller outage reporting, and supplies
  • Complete periodic in-store communication and promotion activities specific to the office, if applicable
  • Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Maintain an awareness of and adhere to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Communicate recommendations for improved work flow and service to customers
  • Assist Senior Teller with daily branch operations duties such as vault and cash ordering
  • Other duties as assigned


  • Well-developed knowledge of the banking center functions, banking products and related services
  • Active listening skills with an ability to proactively identify and recommend products and services
  • Ability to handle potentially stressful situations and offer resolution
  • Professional communication style and ability to effectively complete aisle visits, store announcements and other activities specific to the office
  • Able to execute branch functions at the highest service level, including cash handling and branch security
  • Capacity to analyze a situation and make appropriate decisions
  • Demonstrated ability to coordinate multiple tasks, work well under pressure and in a fast-paced environment
  • Basic to intermediate proficiency in Microsoft Word, Excel, and Outlook
  • Ability to work independently and handle basic customer issues
  • Deliver a consistent, high level of service within Service Excellence standards


Office hours are Monday through Friday 8:30am to 7:00pm, Saturday 8:30am to 3:00pm, and Sunday 11:00am to 3:00pm. This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.50-40.00 hours per week. The average number of weekends per month is 1-2. Additional weekends and hours may be required. Periodic overtime may be required. This is an extended hour location offering premium pay.



  • Prior cash handling, sales or customer service experience
  • Experience with Park National Corporation and affiliate policies, procedures and specific operational procedures preferred

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